Frequently Asked Questions
Stand a chance to win prizes when you purchase Elyna Pass
The Elyna Pass is an exclusive membership that entitles users to enjoy 5% or 10% discounts from any Elyna Premium vendors in WeddingMate Malaysia
You can only purchase the Elyna Pass through our website. Once purchased, you will receive a confirmation email on your purchase and the physical card will be delivered to your doorstep.
You just show your Elyna Pass card to any Elyna Premium vendor once you have confirmed to make a booking.
The delivery will take 3 to 5 working days.
You can find Elyna Premium Vendors on the WeddingMate website or app. Then look for a vendor with an ELYNA PASS Discount badge on their business profile.
There are 29 wedding categories available in WeddingMate and you can only choose one vendor for each category.
We are sorry, but you can only use the Elyna Pass 1 time for each category based on the terms and conditions (T&C). We will terminate your card if you breach the T&C.
Yes, you can. You just have to give your name and your Elyna Pass membership to the vendor and make sure the vendor submits a QR booking form.
Yes, the booking payment will be directly paid to the vendors.
The Elyna pass is valid for 1 year after the date of purchase.
There is no replacement for a new card. However, you may use your Elyna Pass membership ID that you received in an email. You can still continue to make a booking.
No, the card is non-transferable and non-exchangeable. If we discover this your Elyna Pass will be terminated automatically.
The Elyna pass can only be used with registered vendors under Elyna Premium vendors which are available in WeddingMate.
If any vendors refuse to offer any discount, please email us here, we will take action immediately.
Please email us here, we will help you to solve the problem.
Yes, you should deactivate your Elyna Pass so that you can join our contest for a chance to win prizes.
Your Elyna Pass will be deactivated automatically after 1 year from the date of purchase.
You need to deactivate both Elyna Pass memberships in order to join the contest.
No, you must make sure that you have completed your bookings before joining the contest
The winners will be announced through all our social media platforms and the winners will also be emailed.
You may go to the link: Deactivate Pass, and fill up a form to submit your contest application.
You can purchase Elyna Pass by clicking the Get Elyna Pass or get it here
Delivery will take within 2-4 days
No. We do not sell Elyna Pass on other platforms except on our main website: https://elynapass.weddingmate.my/
No need. We will take care of that.
You can track your order on your account on order tab https://elynapass.weddingmate.my/my-account/orders/
You can see your order history on your account on order tab https://elynapass.weddingmate.my/my-account/orders/
You can find your account here https://elynapass.weddingmate.my/ep_member_profile/
Yes, please complete your profile for a smooth experience in the future.
If you have any problem with your account, please contact us at firstname.lastname@example.org
You can register your account here https://elynapass.weddingmate.my/register/
Yes, we need it to verify information on the vendor side
No, you need to register your account with us so we can deliver your pass with the information that you have submitted.
Yes, sure on here https://elynapass.weddingmate.my/ep_member_profile/
Please request forgot password here https://elynapass.weddingmate.my/forgot_password/
or contact support
Yes. Please email us at email@example.com regarding your request
Referral program is a way to help you generate side income
You can create an account by register first on our website https://elynapass.weddingmate.my/register/
No need. It’s FREE.
You can check it here https://elynapass.weddingmate.my/my-account/elyna-pass-referral/
Yes, for sure. You just need to share your unique link that can be found on Rewards section to Social Media. Create an interesting content to attract user to click your link
Yes, with certain amount that you collect from your referral link, you can claim it on Rewards page.
An affiliate program is a way for you to generate some money. We will select any possible individuals to join our program.
You need to be famous with many followers, active and creative on social media.
We will provide you with a free sample of Elyna Pass with some extra money from us.
Yes, everyone is welcome to join our program but we only select qualified applicants to join our program. So, you will be on the waiting list if you are not selected yet.
Yes, you will receive a commission for every purchase made using your exclusive discount code.
You can check on your affiliate profile dahboard -> payout request